I told him that my truck was sitting in a AutoZone parking lot since the day prior and if the truck was to be towed, I will pass them the bill because of the battery issue. So I replied to him that I am very honest man, and if I wanted to imply something, I don't need to go around the bushes and I will said it very ******* clear without hesitation. ***** said that I was implying that it their fault from the get-go. I him that I am not a qualified mechanic, that I told him the truth and that it was senseless for me to buy a $240 battery two days earlier to come back and returned. He then again questioned me about the battery being defective and instead he was insinuating that something else was bad besides a brand new battery.
So I explained to him again that my truck was sitting in a parking lot with construction equipment inside and ladders on top the vehicle roof and there were a lot of homeless folks in that particular area, so which one was worse. His words were " I am in an impasse here, and I don't know what to do, my boss is not here and I just can't replace a $200 battery without testing it". ***** was incredibly adamant that the battery was defective. The next day, which was on Sunday the 7th of May, I brought the battery back to the store and I told ***** what happened. Because it was late, I could not bring it to the same store I purchased the battery. When the the employee came back, he tested it again and it was determined that the battery was bad. After the three hours, I came back, the man said that it was charged, and when I put it in the truck, it did not started. So I told the man to charge it and I came back three hours later to pick it up. So I told the guy that I did not believe it because it was brand new. After testing, the guy said that the battery was not holding charge and that might be bad. I drove the truck to the nearest AutoZone and I had one of the guys test the system and see what the issue was because I did not thought that the battery could be an issue since it was brand new. Then one of my co-workers came on his 2022 **** F250 and only then the truck did started. My neighbor, who is a mechanic came on his vehicle, we tried to jumped with a 4 gauge jumper cables and it did not worked.
My wife came on her car, we tried to jump the vehicle, and it did not worked. On the 6th, which was two days after I purchased the battery, I drove to my construction site, did some work and when I tried to start the truck, it did not started. Next day, May 5th, I used the truck all day long without any issues. ***** installed it on my truck and I went my merry way back home. After going through all the choices, which were not really much, I settle for the **** 8478AAA. When I went to the store, I was attended by *****. The battery on my truck was at the end of its life and needed a replacement. I am writing to submit a complaint about an experience I encountered at one of your stores and seek some sort of compensation for the grievances YOUR employee made me go through I also sent you an email with the incident # INC4214913.
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